Here is a challenging situation small business owners might find themselves facing. How would you handle them? Respond to the situation with your initial response of at least 200 words. Compare your solution to those of your classmates. Respond to at least 2 classmates with 100 words.
When differences occur in the answers, what causes them?
You own a dress shop specializing in prom dresses. A customer brings back a prom dress the week after her high school’s prom. She swears she never work the dress, but it seems to you that there were places where the dress shows wear or spots having been cleaned off. You have a “No Return” policy on the receipts and posted on the wall, but the customer says she will tell all her friends you were unfair if you do not refund her money.